FAQs

ETHICS

1

a question we get asked a lot is how we source our insects and bones, and how we ensure they are as ethical as possible.

WE PREDOMINATELY USE INSECTS FROM ANTIQUE OR VINTAGE COLLECTIONS SO THAT ANY CURRENT INSECT POPULATIONS ARE NOT HARMED FOR THE PURPOSE OF OUR ART. THIS STOPS OLD SPECIMENS FROM GOING TO WASTE AND GIVES THEM A NEW LIFE. WE ALSO USE INSECTS WHICH WE HAVE FOUND NATURALLY PASSED (SUCH AS ALL OF OUR BEES, AND A FEW OF OUR BRITISH INSECTS!)

IN ADDITION TO THIS, BONES ARE SOURCED BY OURSELVES AND CLOSE FRIENDS ON OUR OWN ADVENTURES - WE ONLY USE BONES FROM ANIMALS WHICH HAVE NATURALLY PASSED AWAY OR FROM ROADKILL.

ART CARE

2

AS WITH ALL NATURAL HISTORY PIECES, THEY NEED TO BE LOOKED AFTER AND CARED FOR.

MOUNTS AND FRAMED SPECIMENS SHOULD BE DISPLAYED AWAY FROM DIRECT SUNLIGHT, AND AWAY FROM ANY DAMP/HUMID AREAS.

JEWELLERY SHOULD ALSO BE TREATED THE SAME, AND SHOULD BE REMOVED BEFORE EXPOSURE TO WATER TO PREVENT ANY DAMAGE. AVOID DIRECT CONTACT WITH PERFUMES AND CHEMICALS.

SHIPPING AND RETURNS

HOW ARE ITEMS PACKAGED?

1

WE TRY TO BE AS ENVIRONMENTALLY FRIENDLY AS POSSIBLE when shipping YOUR ORDER, AND SO PIECES WILL BE SHIPPED IN RECYCLED cardboard boxes, WITH PACKING TO CUSHION ANY FRAGILE GLASS. we use fragile tape to clearly mark the outside for shipping handlers.

SHIPPING

2

for all orders, we use royal mail tracked delivery.

WE AIM TO DISPATCH ITEMS WITHIN 48 HOURS OF YOU PLACING AN ORDER. PLEASE SEE BELOW FOR AN ESTIMATE OF DELIVERY TIMES:
• UK - 3 to 5 working days
• US - 5 to 15 working days

PLEASE ENSURE YOU CAN LEGALLY IMPORT SPECIMENS WHEN PLACING AN ORDER TO YOUR COUNTRY. WE WILL NOT BE HELD LIABLE FOR ANY CUSTOMS SEIZURES. ANY IMPORT CHARGES ARE ALSO THE RESPONSIBILITY OF THE BUYER AND MAY BE CHARGED BY LOCAL AUTHORITIES.

RETURNS and refunds

3

from receiving your order, you have 14 days to notify us if you wish to return your item/claim a refund. we do not accept returns for custom orders.

changing your mind

If you change your mind about an item you have purchased, you have 14 days from the date of delivery to contact us for a refund. we would require you to send the item back to us in the exact same condition for you to be eligible for a full refund. shipping costs are the responsibility of the buyer and you must use tracked delivery when returning it back to us.

damaged items

we pack all of our items with care, however sometimes an item may get damaged as our items are fragile.

if you receive a product which has been damaged, you must contact us within 14 days of delivery, along with sending photos of the damage. we require you to send the item back to us with tracked delivery.

once we receive the item, we will try to resolve the matter with you with the best outcome in mind. we may be able to offer repairs to items if preferred or a replacement if we are able to recreate the design.